Simple, trackable returns

Request a return from your order.

You can request a return within 14 days after receiving an eligible item. Sign in with the same email used at checkout, open the order and choose the item you want to return.

Open my orders

1

Open your order

Sign in with your checkout email and select the delivered order.

2

Request the return

Select the item, choose a reason and add any useful note.

3

Wait for approval

We review the request and email the return address and shipping instructions.

4

Receive your refund

After the returned item is received and checked, the approved refund is sent to the original payment method.

Your 14-day right

You generally have 14 days to withdraw from an eligible distance-sale purchase. The period generally begins when you or a person designated by you receives the goods.

Submitting a request keeps the return connected to the correct order. Please do not send a parcel before receiving return instructions.

Need help?

If the order is not visible, the item arrived damaged, or you cannot complete the request, contact HappyMax Support with your order number.

Contact HappyMax Support →